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Careers

Work at Healthy Spot!

We offer a health benefits spending account, education incentives, awesome store discounts and a staff pet food program!


JOB POSTING: STORE MANAGER (VICTORIA LOCATION)

We are now hiring for a Store Manager for our Victoria store (1516 Fairfield Road)!

Primary Job Description

Provide calm leadership and direction to retail store staff, focused on delivering an exceptional customer experience. At Healthy Spot every team member is tasked with creating an amazing shopping experience for our customers and the Store Manager is responsible for leading those customer care team members in a positive and friendly way.

About the Role

The Store Manager (SM) will assume a leadership role in the store, creating a culture that is open, inclusive and enthusiastic and is the main point of contact for the owners regarding store operations.

The SM will ensure the store’s physical space is welcoming and safe for all customers and staff. They will ensure that stock is filled and well organized, that the temperature and music levels are optimal and the floor and shelves are clean and clear of debris. The SM will ensure that coupons and bags are stocked and all signage is in place and clearly visible. They will oversee community events and fundraisers as organized by the owners.

The SM will oversee stock management and cash handling. They will ensure all incoming stock is properly received into the store and that paperwork is sent to Head Office in a timely manner. They will ensure floats are balanced at the end of each day and cash is counted and deposited. They will ensure that all tills are closed each day in Smart Vendor and any discrepancies dealt with. They will manage their own petty cash.

The SM will participate in all manner of store maintenance from ensuring technology (POS and VOIP) is in working order to mobilizing repair technicians to deal with IT equipment, shelving and paint fixes and heating, cooling and refrigeration issues.

The SM will maintain optimal staffing levels to ensure customers receive the best possible service. They will create and manage the staff schedule, oversee time-off and vacation requests, ensure there is adequate staffing levels at all times (providing coverage themselves if they are unable to fill vacant shifts) and ensure that there is at least one staff member on the sales floors at all times. The SM will make recommendations for enhancing staffing levels at their store and participate in performance reviews and hiring alongside the Regional Manager.

The SM will ensure staff have the daily support needed to focus on their role. They will reassure team members that product, process or operational related issues are being managed. The SM will ensure all team members are trained on all aspects of their work as it relates to the customer experience, thinking creatively and passionately about ways in which we can make every customer interaction as meaningful as possible. The SM will model the “customer first” expectation (before stock, before displays, before merchandising, etc.) and always model the ideal customer service experience.

The SM will communicate with customers using phone, email and social media and will communicate with all staff and the owners using mail, email, voicemail and our internal messaging system. Working with office administration staff they will ensure proper cash procedures are followed and that payroll is entered. They will support office administration staff with credits and procedural troubleshooting.

Qualifications and Abilities

· Team leadership experience required
· Strong communication skills
· Demonstrated exceptional sales and customer service abilities
· A positive attitude
· Proficiency with computers
· Passion for the health and welfare of animals

Benefits

· Salary - $21 - $23 an hour
· Cell phone stipend
· Health spending account
· 3 weeks of flexible vacation time – 2 paid weeks, 1 unpaid annually
· Discount on merchandise
· Staff pet food program
· Casual but professional dress code

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 


JOB POSTING: CUSTOMER CARE TEAM MEMBER (VICTORIA LOCATION)

We are now hiring for a Part-Time Customer Care Team Member for our Victoria store (1516 Fairfield Road)!

Position Description

The Customer Care Team Member is responsible for providing an ideal customer service experience. The ideal shopping experience includes providing customers with information about pet health, specific information about products, sourcing product and special orders on the internet when possible, updating customer profiles and records of previous sales and completing sales by ringing purchases into our Smart Vendor system in a quick and efficient manner.

Position Responsibilities

· Provide a pleasant shopping experience for customers
· Always watch for customer cues, be aware of environment, make people feel comfortable
· Be welcoming
· Be genuine
· Be considerate
· Be knowledgeable - don't be afraid to ask if you need more information about certain products
· Be involved - from start to finish remain involved with customers even if they don't need your help initially they will still need to be rung through the till
· Responsible for the daily opening and closing procedures of the store
· Ring customer’s purchases into our Smart Vendor point of sale system
· Use our Smart Vendor system to retrieve past sales information
· Update and review social media on a regular basis
· Accept food for the donation program and crates for the Donate A Crate program
· Handle product receiving and stocking
· Facilitate special orders for customers
· Be aware of store supplies ie. packaging, bags, till tape, price tags, printer paper, signage etc. and submit requests for product as needed
· Check store voicemail daily
· Regularly check expiry dates on all store product

Qualifications and Abilities

· Demonstrated exceptional customer service abilities
· Experience working in a retail environment
· Exceptional interpersonal skills
· Excellent written and verbal communication skills
· Proficiency with computers
· Passion for the health and welfare of animals

Evaluation

Management will evaluate the performance of the Customer Care Team Member within the first year of employment at three months, six months and yearly thereafter.

Benefits

We offer a very positive working environment and provide staff with lots of unique benefits including:

· Generous discount on all merchandise
· Health Benefits plan for all employees after 3 months employment
· Staff pet food program that allows for free pet food each month
· Casual but professional dress code
· Healthy Spot is a growing company and there are opportunities to grow with us!

Hours

This position is part-time at our Victoria location (1516 Fairfield Road).

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 


JOB POSTING: CUSTOMER CARE TEAM MEMBER (SALMON ARM LOCATION)

We are now hiring for a Customer Care Team Member for our Salmon Arm store!

Position Description

The Customer Care Team Member is responsible for providing an ideal customer service experience. The ideal shopping experience includes providing customers with information about pet health, specific information about products, sourcing product and special orders on the internet when possible, updating customer profiles and records of previous sales and completing sales by ringing purchases into our Smart Vendor system in a quick and efficient manner.

Position Responsibilities

· Provide a pleasant shopping experience for customers
· Always watch for customer cues, be aware of environment, make people feel comfortable
· Be welcoming
· Be genuine
· Be considerate
· Be knowledgeable - don't be afraid to ask if you need more information about certain products
· Be involved - from start to finish remain involved with customers even if they don't need your help initially they will still need to be rung through the till
· Responsible for the daily opening and closing procedures of the store
· Ring customer’s purchases into our Smart Vendor point of sale system
· Use our Smart Vendor system to retrieve past sales information
· Update and review social media on a regular basis
· Accept food for the donation program and crates for the Donate A Crate program
· Handle product receiving and stocking
· Facilitate special orders for customers
· Be aware of store supplies ie. packaging, bags, till tape, price tags, printer paper, signage etc. and submit requests for product as needed
· Check store voicemail daily
· Regularly check expiry dates on all store product

Qualifications and Abilities

· Demonstrated exceptional customer service abilities
· Experience working in a retail environment
· Exceptional interpersonal skills
· Excellent written and verbal communication skills
· Proficiency with computers
· Passion for the health and welfare of animals

Evaluation

Management will evaluate the performance of the Customer Care Team Member within the first year of employment at three months, six months and yearly thereafter.

Benefits

We offer a very positive working environment and provide staff with lots of unique benefits including:

· Generous discount on all merchandise
· Health Benefits plan for all employees after 3 months employment
· Staff pet food program that allows for free pet food each month
· Casual but professional dress code
· Healthy Spot is a growing company and there are opportunities to grow with us!

Hours

This position is 20 to 40 hours/week at our Salmon Arm location.

Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 


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Bone Day Friday

10% OFF all bones and chews every Friday! Mark it on your calendar!

Vernon Location

200 - 3115 48th Avenue
Vernon, British Columbia
Phone: (250) 545-9000

 

Mon-Sat 9:30am - 5:30pm
Sun CLOSED

 

Salmon Arm Location

Unit 5, 1050 10th Avenue SW
Salmon Arm, British Columbia
Phone: (250) 832-1966

 

Mon-Sat 9:30am - 5:30pm
Sun CLOSED

 

Victoria Location

12 - 1516 Fairfield Road
Victoria, British Columbia
Phone: (250) 363-9797

 

Mon-Sat 9:30am - 5:30pm
Sun CLOSED

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