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Careers

JOB POSTING: CUSTOMER CARE TEAM MEMBER (SALMON ARM LOCATION)

We are now hiring for a Customer Care Team Member for our Salmon Arm store opening in April 2018!

Position Description:

The Customer Care Team Member is responsible for providing an ideal customer service experience.  The ideal shopping experience includes providing customers with information about pet health, specific information about products, sourcing product and special orders on the internet when possible, updating customer profiles and records of previous sales and completing sales by ringing purchases into our Smart Vendor system in a quick and efficient manner.

Position Responsibilities:

· Provide a pleasant shopping experience for customers
· Always watch for customer cues, be aware of environment, make people feel comfortable
· Be welcoming
· Be genuine
· Be considerate
· Be knowledgeable - don't be afraid to ask if you need more information about certain products
· Be involved - from start to finish remain involved with customers even if they don't need your help initially they will still need to be rung through the till
· Responsible for the daily opening and closing procedures of the store
· Ring customer’s purchases into our Smart Vendor point of sale system
· Use our Smart Vendor system to retrieve past sales information
· Update and review social media on a regular basis
· Accept food for the donation program and crates for the Donate A Crate program
· Handle product receiving and stocking
· Facilitate special orders for customers
· Be aware of store supplies ie. packaging, bags, till tape, price tags, printer paper, signage etc. and submit requests for product as needed
· Check store voicemail daily
· Regularly check expiry dates on all store product

Qualifications and Abilities:

· Demonstrated exceptional customer service abilities
· Experience working in a retail environment
· Exceptional interpersonal skills
· Excellent written and verbal communication skills
· Proficiency with computers
· Passion for the health and welfare of animals

Evaluation:

Management will evaluate the performance of the Customer Care Team Member within the first year of employment at three months, six months and yearly thereafter.

Benefits:

We offer a very positive working environment and provide staff with lots of unique benefits including:

· Generous discount on all merchandise
· Health Benefits plan for all permanent employees after 3 months employment
· Staff pet food program that allows for free pet food each month
· Casual but professional dress code
· Healthy Spot is a growing company and there are opportunities to grow with us!

Hours:

This Customer Care Team Member position would be part-time approximately 24 to 32 hours per week.

Please bring a resume in person to our Salmon Arm store at:
Unit 5, 1050 10th Avenue SW, Salmon Arm (view map).


JOB POSTING: CUSTOMER CARE TEAM MANAGER (SALMON ARM LOCATION)

We are now hiring for a Customer Care Team Manager for our Salmon Arm store opening in April 2018!

Position Description:

At Healthy Spot Pet Nutrition and Supply, each Customer Care Team member is tasked with creating an amazing shopping experience for our customers; the Customer Care Team Manager is responsible for ensuring Team Members have the training, resources, and support needed to fulfill their role. The Customer Care Team Manager models our customer-focused approach and creates a positive, friendly, and engaging environment for customers, suppliers, and co-workers.

Position Responsibilities:

A. Leadership:

The Customer Care Team Manager will assume a leadership role in the store, creating a culture that is open, inclusive, generous, and enthusiastic and is the main point of contact for John/Andrea regarding store operations.

Tasks include: be the main point of contact for Customer Care Team Members located in our Salmon Arm store as well as for customers, suppliers, and other visitors; use email, phone, Slack and Facebook to rapidly resolve issues, exceed expectations, and deliver outstanding customer support; share customer insights, feedback and/or concerns with John/Andrea (and Salmon Arm staff where appropriate)

The Customer Care Manager will ensure the store’s physical space is welcoming and safe for all customers and staff.

Tasks include: ensure stock is filled and well organized; temperature and music levels are optimal; floor and shelves are clean and free of debris; coupons and bags are stocked; signage is in place and clearly visible

The Customer Care Team Manager will oversee stock management and cash handling.

Tasks include: ensure all incoming stock is properly received into the store as well as into Smart Vendor; ensure floats are balanced at the end of each day and cash is counted and deposited; ensure tils are closed each day in Smart Vendor and any discrepancies dealt with; ensure petty cash is managed well

B. Staff Support:

The Customer Care Team Manager will maintain optimal staffing levels to ensure customers receive the best possible service

Tasks include: create and manage work schedule; oversee time-off and vacation requests; ensure there is adequate staffing levels at all times (providing coverage if they are unable to fill vacant shifts) and that there is at least one staff member on the sales floor at all times; make recommendations for enhancing staffing levels and participate in performance management and hiring processes

The Customer Care Team Manager will ensure Team Members have the daily support needed to focus on their role

Tasks include: reassure Team Members that product, process or operational related issues are being managed; escalate concerns to John/Andrea where necessary; create open dialogue with Team Members regarding any concerns while supporting John/Andrea’s vision for customer-focused approach

C. Training:

The Customer Care Team Manager will ensure all Team Members are trained on all aspects of their work as it relates to the customer experience, thinking creatively and passionately about ways in which we can make every customer interaction as meaningful as possible.

Tasks include: model the ‘customer first’ expectation (before stock, before displays, before merchandising, etc.); discuss training needs with Team Members and welcome discussions re: gaps in training or product knowledge; respond to individual training needs and identify general training weaknesses to John/Andrea where all Team Members might benefit

Qualifications and Abilities:

· Retail management experience preferred
· Demonstrated exceptional customer service abilities
· Exceptional interpersonal skills and conflict resolution skills
· Ability to build thoughtful, respectful relationships with staff and customers
· Excellent written and verbal communication skills
· Proficiency with computers
· Passion for the health and welfare of animals

Evaluation:

Management will evaluate the performance of the Customer Care Team Manager within the first year of employment at three months, six months and yearly thereafter.

Compensation and Benefits:

We offer a very positive working environment and provide staff with lots of unique benefits including:

· Generous discount on all merchandise
· Health Benefits plan for all employees after 3 months employment
· Staff pet food program that allows for free pet food each month
· Casual but professional dress code
· Healthy Spot is a growing company and there are opportunities to grow with us!

Hours:

This Manager position runs Tuesday through Saturday, 9:30am to 6:00pm.

If you think you can offer extraordinary leadership and amazing customer service, please apply in person with a resume at:
Okanagan College in Salmon Arm, 2552 10th Ave NE in room 203 (view map), on April 17, 2018, between 12:30pm and 2:00pm.

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Vernon Location

200 - 3115 48th Avenue
Vernon, British Columbia
phone: (250) 545 9000

 

Mon-Fri 9am - 6pm
Sat 9am - 5pm
Sun CLOSED

 

Salmon Arm Location

Unit 5, 1050 10th Avenue SW
Salmon Arm, British Columbia
phone: (250) 832-1966

 

Mon-Sat 9:30am - 5:30pm
Sun CLOSED

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